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Frequently Asked Questions

about the BRAND

  • IS THERE A WAY TO STAY CONNECTED WITH WHAT YOU DO?
Subscribe to my newsletter! I aim to send updates once a month, including behind the scenes images, first looks at new concepts and products, special access to new collections and private sales.
You can also follow my instagram www.instagram.com/sophia.marie for an even more intimate look at my process.

 

  • I’D LIKE TO WRITE ABOUT YOUR BRAND. 
I appreciate you seeing potential and wanting to spread the word. I’ll happily send along whatever collateral that may be useful, including samples and a well equipped media kit. Use the “Connect” tab above to contact me directly. 

 

  • I WANT TO WORK WITH YOU! DO YOU ACCEPT INTERN/JOB APPLICATIONS?

    Are you passionate, hard working, positive and lead a healthy lifestyle?
    If the answer is yes then I would love to chat with you!
    Please contact me through the “Connect” tab above and provide your resume/portfolio and a summary of why you would like to work with this brand.

    about the PRODUCTS

    • WHERE CAN I PURCHASE YOUR PRODUCTS?
    Online is a great place to purchase!
    If you are subscribed to my newsletters you will be the first to know about my pop up shops!
    • HOW DO I TAKE CARE OF MY PURCHASES?
    Clothing tends to keep in tact by hand washing and hang drying. Heat or the sun can cause products to fade, and loose its luster.

    You will look fab as ever if you wear your items to the beach or the park but keep in mind that the wind, air, dirt, snow etc can tarnish and destroy them! And avoid (if you can) being pushed in the pool or taking showers with these items on.

    about the SHIPPING

    • WHAT IF MY TRACKING NUMBER DOESN’T WORK?

    Please get in contact with me and have your order number handy.
    I will do our best to track your order manually.

     

    • WHERE DO YOU SHIP?

    Worldwide!
    When you get to check out, simply enter your address, and the system will work out your shipping charge. 

     

    • WHAT SHIPPING METHODS DO YOU USE?

    I use United States Postal Service or FedEx.
    There is not an issue if we need to use another company.

     

    • WHEN WILL MY ORDER SHIP?

    Orders in stock are usually shipped within 1-2 business days, however in rare circumstances orders may take up to 5 business days to dispatch. 

    about the WEBSITE

    • WHAT IF I’M EXPERIENCING ISSUES WITH YOUR WEBSITE?

    Firstly, please make sure you are using the latest OS, and browser.
    Old software is often the cause of most issues.
    If you are still having problems, please get in touch with me on the contact page, and I’ll do my best to process your order manually to ensure you get your products as quickly and easily as possible.